Shipping Policy

Last updated: September 22, 2026

Thank you for shopping with Gullu.ca. We currently offer shipping across Canada and the United States.

Please review the information below regarding order processing, shipping, delivery times, and tracking.

1. Shipping Locations

Gullu.ca currently ships to:

• Canada

• United States

We do not currently offer shipping to locations outside Canada and the United States.

2. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from shipping transit time.

3. Shipping & Delivery Times

Estimated delivery times are:

• Canada: 7–20 business days

• United States: 7–20 business days

These are estimated delivery times and are not guaranteed.

Delivery times may vary depending on your location, carrier delays, weather, holidays, customs processing, and other circumstances outside our control.

4. Free Shipping

We offer free shipping on orders of $75 CAD or more.

For orders under $75 CAD, applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional shipping offers may have additional terms or conditions.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow a few business days for tracking information to become active or begin updating.

Tracking information may not update immediately after shipment. This is normal and does not necessarily mean there is an issue with your order.

6. Multiple Shipments

If your order contains multiple products, your items may arrive in separate packages.

You may receive multiple tracking numbers, and individual items may arrive on different days.

If you receive one package before another, please allow the remaining items to arrive within the applicable delivery timeframe.

7. Customs, Duties & Taxes

Orders may be subject to applicable taxes, duties, customs fees, brokerage fees, or other charges depending on the destination and applicable regulations.

Any applicable charges that are not collected at checkout may be the responsibility of the customer.

Gullu.ca does not control customs authorities or the fees they may impose.

8. Shipping Delays

Occasionally, orders may experience delays due to circumstances outside our control, including:

• Severe weather

• Carrier delays

• Customs processing

• Holidays and peak shopping periods

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete shipping information

If your order has exceeded the estimated delivery timeframe, please contact us and we will do our best to assist you.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@gullu.ca

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

10. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, building management, and the shipping carrier.

If you are still unable to locate your package, please contact us at support@gullu.ca and provide your order number.

Gullu.ca is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout, subject to applicable consumer rights.

11. Damaged Packages

If your order arrives damaged, please contact us at support@gullu.ca as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, if applicable

We will review the information and work with you to determine an appropriate resolution in accordance with our Refund & Return Policy.

12. Missing Items

If you believe an item is missing from your order, please first check whether your order was shipped in multiple packages.

If the item does not arrive within the applicable delivery timeframe, contact us at support@gullu.ca with your order number and details about the missing item.

13. Order Changes & Cancellations

Orders may begin processing shortly after they are placed. Therefore, we cannot guarantee that changes or cancellations can be accommodated.

If you need to change or cancel your order, please contact us as soon as possible at support@gullu.ca

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Please refer to our Refund & Return Policy for additional information.

14. Delivery Estimates

All delivery estimates provided by Gullu.ca are estimates only and are not guaranteed delivery dates.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, incorrect shipping information, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist you with any shipping-related concerns.

15. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Gullu
Website: gullu.ca
Email: support@gullu.ca

Please include your order number when contacting us about an existing order.

Gullu.ca reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.